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Privacy Policy

This privacy policy is designed to inform users of XWired Games LLP services, including all associated software and websites, about how we gather and use any personal information we collect in connection with our services.

XWired Games LLP is committed to ensuring that your privacy is protected and any information you provide when using our services will only be used in the ways outlined in this privacy policy, in the pursuit of legitimate interests, or contract fulfilment.

This Privacy Policy applies to personal information that we collect through our any website we control, our games, our mobile applications and other products / services we provide.

1. What Personal Data We Collect

The data we collect primarily relates to three areas of contact:

Website Use – Your IP address, device identifier and type, operating system, browser version, and cookie data*.

Direct Contact – Name, Email address / social media name, and any other information you provide voluntarily in contacting us via Email or social media.  

3rd Party Stores – Varied. We sell a number of products / services through the use of 3rd Party Stores and store services. The data these stores collect varies greatly. For more information see the Data Policies of the relevant store or processor.

*For information relating directly to the use of Cookies on our Website please see our Cookies Policy.

2. What We Use Personal Data For

In relation to the three areas of collection identified above, our use of your personal data is always for legitimate interest or fulfilment of a contract.  

Website Use – Data provided to us via the use of our Websites is predominantly in form of cookies and required as part of the functional use of our Websites. For example, this could be used in identifying the type of browser to provide the most readable version of a page, or to ascertain device support for an embedded feature. See Cookies Policy.

Direct Contact – Personal data provided to us via Direct Contact (email or social media) is used specifically in fulfillment of your reason for contact. For example, in replying to a support request relating to one of our products via social media, or in email chain discussing a commissioned / contract piece of work.

3rd Party Stores – We sell a number of products / services through the use of 3rd Party Stores and store services. Any data that these stores collect is governed by the relevant data policies of those stores, but is only used by us in the pursuit of fulfilment of contracts or legitimate interest. For example, the geo location of customer linked to a sale of a product on the App Store, or the email address of someone making a Paypal payment as part of commissioned work.

3. Data Retention

Whilst the right to be forgotten is a big part of GDPR we also need to factor in the Companies Act and HMRC regulations that require us as a company to keep financial data for a minimum period of time. Any personal data we collect will only be held for as long needed by our legitimate uses and record keeping.

Website Use – See our Cookies Policy.

Direct Contact – Data relating to direct contact is retained indefinitely unless otherwise requested. This is to maintain an accurate record of contact relating to our legitimate business uses, support requests and fulfilment of contracts.

3rd Party Stores – Data retention on 3rd Party Stores is governed by the Data Policies of those stores. Any data copied from these stores will be retained as long as required for the legitimate use it was coped for (e.g. Working out sales numbers for a year on a particular 3rd party store).

4. Data Storage

Your personal information may be transferred to, and processed in, countries other than the country of which you are a resident. These countries may have data protection laws that are different from the laws of your country.

Specifically, our office location and local machines are located within the UK, and our website hosting is located in the ROI – within the EU in an ISO27001 certified facility. We also make use of Google Services for email and document hosting meaning any data relating to those activities may be stored in variety of locations depending on Google’s internal data management policies.

5. Security

We are committed to ensuring that your information is secure and in order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect via our website.

If we experience a data breach, we will investigate the incident thoroughly following approved internal procedures which support data protection legislation requirements.

6. Embedded Content & Links

Articles on our websites may include embedded content (e.g. videos, images, articles, etc.) or links to other websites. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

7. Social Media

If you direct message XWired Games LLP, or a representative account, via our social channels on Facebook, Instagram, Twitter or LinkedIn, your message will be stored on the relevant social media platform. We encourage you to look at the privacy statement/s applicable to the social media channels in question as they may differ from ours.

8. Google Analytics

In order to track visitors to our website and identify which pages they are interested in, we use a third party service called Google Analytics to collect this type of information. The information obtained does not identify anyone. More information on Google analytics can be found in our Cookies Policy.

9. Your Data Protection Rights

You have the following data protection rights:

(a) To access, correct, update or request deletion of your personal information. You may do so using the information in the “How to Contact Us” section below.

(b) To object to the processing of your personal information (which is processed on the grounds of legitimate interests), ask us to restrict processing of your personal information or request portability of your personal information. Again, you may do so by contacting us using the information in the “How to Contact Us” section below.

(c) To opt out of marketing communications we send you, at any time.You can exercise this right by clicking on the “unsubscribe/opt out” link in the marketing communications we send you or by contacting us using the information in the “How to Contact Us” section below.

(d) If we are processing your personal information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted pursuant to lawful processing grounds other than consent. You may do so by contacting us using the details at “How to Contact Us” heading below.

(e) You have the right to file a complaint with a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

We will respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, in accordance with the significance of the changes we make.

11. How to Contact Us

If you believe that any information we are holding on you is incorrect or incomplete, wish to exercise your right to access personal information, or request the deletion of personal information please email support@xwiredgames.com.

12. Cookies Policy

Our aim is to make your visit to our website a great user experience which requires the use of Cookies. This Cookies Policy aims to provide more information about the ones we use. By continuing to browse this website you are agreeing to our use of cookies.

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

There are different types of cookies – Session, Persistent and First and Third Party Cookies. For more information about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.aboutcookies.org.

Cookie Details

PHP Session – (PHPSESSID) –

Session Cookies our website uses to help you to navigate it. These cookies expire once you shut the browser window or end the browser session.

Google Analytics – (_gat_UA-6254690-1, _gid, _ga, __utma, __utmc, __utmz) –

Third Party Cookies. These cookies collect information about how visitors use our website. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to our website, where our visitors to our website have come from and the pages they have visited.  The information obtained does not identify anyone. More information can be found on Google’s search engine.

For more info see Google Analytics Privacy Policy. You can also click on this link if you want to opt out of Google Analytics.

WordPress / Jetpack –

Cookies used as part of the WordPress backend that runs our site. See details on WordPress cookies https://automattic.com/cookies/.